FAQs
Here are some common questions from our customers. Should you have other questions, please get in touch by sending us an inquiry via our Contact Page.
GENERAL
We are a collective agency of graphic designers and print experts who specialize in personalized and customized graphic apparel, home decor, jewelry, and accessories.
For now, We very much recommend reaching out to us via our contact page or by emailing Support@hobberry.com. This prevents miscommunication, allows us to easily send you direct links to info, and simplifies the ordering process. You will likely get a much quicker response via email as well.Our production and shipping teams operate Monday through Friday, excluding holidays. Our customers service reps operate Monday through Saturday, 9AM-9PM EST, Excluding holidays.On the product page for our apparel items, you will find a variety of tabs which contain sizing charts, care instructions, and other important information regarding the product. Please scroll down the product page to find them.ORDERS
We work really hard to deliver your product(s) as soon as possible because we know what it's like waiting for online orders to arrive! We strive to get your purchase to you within 7 days (excluding weekends), but please give us up to 14 days (excluding weekends) in case of delays. If the fulfillment times are different from the standard 7-14 BUSINESS DAYS, we will let you know about it on the sales page.We will definitely try to fix it but you need to contact us as soon as possible. We process your order immediately after we get the information from you, but if you let us know early enough, we may be able to change your order. If your item has shipped out, we will still try to make it right. We know it's no fun to get something you will never wear or use!Most items are shipped individually. It makes the logistics easier and helps us keep the prices low. Do not worry, your other product is on its way and will arrive shortly!SHIPPING & DELIVERY
We believe in keeping shipping costs as low as possible. Shipping costs $4.95 in US (+ $1.00 per additional item) and FREE for any orders over $50, you can be sure we aren't marking up shipping costs like some of our competitors do!Currently we are shipping domestic and to Canada only. However, we will be adding an affordable international shipping option in the next 3-6 weeks. Apologies for the inconvenience.Please allow 5-7 business days before checking for this info. Most of our products are printed-on-demand meaning they are created AFTER the order is placed. By allowing this time for us to process and fulfill your order, you will save yourself much frustration.Once 5-7 days have passed, you may check the status of your order using our integrated tracking system found here: CLICK TO VISIT THE ORDER TRACKING PAGE
CUSTOMER SATISFACTION
If you are not happy with your purchase, please email us. We will provide you with instructions how to return the item to us and get the right one or a refund. You have 30 days since the delivery of your product.The item must be unused and in the same condition that you received it. This excludes PERSONALIZED PRODUCTS and . Because personalized products cannot be resold, we cannot offer any return policy on them. We can however offer discounted pricing on replacements. Any time there is something wrong and you are not happy, contact us to help us fix it!
We CAN NOT accept returns for wrong fit or sizing issues.
All sales are final so please choose your size carefully.
